Frequently Asked Questions
What is the general rule of thumb to follow?
number one rule to follow with your computer difficulties is to restart
your machine. Shut it down, restart it, and attempt your task again. If
you still are experiencing problems, please contact us.
Do you have questions regarding your bill or on the status of
you have a billing question, an e-mail can be sent to firstname.lastname@example.org
or we can be reached during normal business hours at (810) 984-3488.
Do you need more e-mail accounts?
Advanced Net account includes a primary e-mail address (your logon name @advnet.net),
along with 4 additional e-mail addresses at no extra charge! If you
require more e-mail accounts, they can be purchased at $2/month or
What if I forget my password?
recover a lost password, the account holder must come into our store and
show a photo-ID. We will verify a password over the phone, but they cannot
be given out.
Why don’t I connect at 56K?
line restrictions, modem capabilities, driver files, and weather
conditions can all affect the speed of your connection. If you are
experiencing low speeds, it is most likely a result of one of the items
listed, because we supply every customer with the same speed.
How do I configure my DNS for your service?
Net no longer requires specific DNS numbers to be used. Our servers
automatically assign your IP address and DNS numbers.
Why don’t I have a dial tone?
you receive an error message stating no dial tone while attempting to
connect, check the phone cord connection from the wall to the modem. If
both connections are secure, take a separate phone and phone line and
attach them to the wall jack that the computer uses. If you do not receive
a dial tone, then the line is dead and you need to contact your local
phone company. If you get a dial tone, you may have modem issues that
require technical assistance.
4. Why do I
get a busy signal when I dial up?
you receive a busy message when attempting to dial, try calling from a
regular phone in your household. If you get a busy signal again, then we
are may have technical difficulties. If you get through, try again or
check your Internet account settings.
Why do I receive an ‘Invalid Username or Password’ message?
are a few reasons why you may receive this error message. Check the
following list: 1) make sure you do not use any capital letters in your
username or password, as they are not allowed by our servers; 2) in the
connection box that asks for your username, be sure to type only the
username and not the e-mail address; 3) are you current on your bill
How do I disable call waiting?
many phone companies, adding a [ *70 ] before the phone number will
disable the call waiting feature. Check with your local phone company for
the code to disable call waiting.
Why do I get disconnected?
may occur for different reasons. Do you have your account settings
selected to automatically disconnect after a period of inactive use? Check
to see if you do. You may need to update your modem drivers to the latest
release if you have frequent disconnections. Also, check to make sure
there is no static on your phone line. Use a regular phone to listen for
Why does my PC disconnect after I receive e-mail?
you are using a Windows-based e-mail client (i.e. Outlook Express), the
program may be set to automatically disconnect after sending or receiving
e-mail(s). Check your settings and make necessary changes if this is so.
How do I stop Spam!?
you receive too much Spam, try to unsubscribe from the mail servers that
are sending the messages. If that fails, you can block addresses from
which the e-mails are sent. Advanced Net offers a Spam filter/Antivirus
service for $2/month or $20/year that will help reduce the Spam you
receive. If all else fails, you can change your e-mail address to avoid
you have any further questions, please contact our office at (810)
984-3488 or send us an e-mail at email@example.com